Delivery & Refund Policy

Order & Delivery

Once an order is placed and the parcel has been shipped, no modifications or cancellations can be made. We strongly encourage customers to thoroughly review their orders before finalizing the purchase. All parcels will be shipped using GDEX courier services or other available transport options. Currently, we only offer delivery within Peninsular Malaysia. Orders will be processed within 2 working days after payment confirmation. Once dispatched, your order is expected to arrive within 2-3 business days.

For Shipping Fees & Charges

All shipping rates are calculated based on the current rates provided by GDEX. These rates are determined by the weight and dimensions of your package, as well as the destination address. The final shipping cost will be displayed at checkout, and any additional charges such as taxes or duties are the responsibility of the customer. Please note that shipping rates may be subject to change without prior notice, in accordance with GDEX’s pricing policies. For more detailed information on GDEX rates, you can visit the GDEX website or contact our customer service team.

For Self-Collection

If you choose the self-collect option you may collect your order at
TENN FASTENERS (MELAKA) SDN. BHD.
Located at: 7, Jalan PM 1, Taman Perindustrian Merdeka, Batu Berendam, 75350, Melaka.
Operation Hours:
Monday - Saturday, 8.30am to 6.00pm

Return

If the products you received are faulty, defective or different from your purchase, kindly inform us within 3 days from the day you acknowledged receipt of such parcel.

Please note that are damaged as a result of use and tear are not considered to be faulty or defective.

Returned products must be in original condition with all labels and packaging attached

* For all return postage is the responsibility of the customer

Refund

After the return application has been verified or when the products you placed are out of stock,  we will process for the refund within 7 working days.

Kindly fill up the Return Application Form below: